Tracwire prices its software based on the total number of authorized full-time employees (FTEs) in an agency. There’s a reason for that.

Most SaaS companies choose between two models: charging per user (or license) or charging based on overall agency size. The per-user model sounds simple, but it creates billing headaches—especially with annual contracts. You’d need constant tracking and adjustments every time someone joins or leaves.

Instead, we use the FTE model. It’s cleaner, more predictable, and gives your agency unlimited user access. We’ve found a strong link between agency size and system usage, so this approach keeps things fair and straightforward—no surprises, no micromanaging seats.